At Gabbar Farms, we aim to give only the best and never compromise on quality. Our Returns and Refund policy is very friendly and we try to provide the best possible service. In case of any grievance, please whatsapp us on +91 9510227622 and we will resolve it ASAP.
Since Fruits and Vegetables are perishable commodities we hope customers can support us by adhering to the following -
1. Short Products - Sometimes we run short of products at our farm and adjust your order after informing you. Please check your delivery when it is received and ensure it is as per the order placed. We cannot take complaints of products not delivered after 2-3 days since it is not possible for us to track it.
2. Bad Quality - If you find any product bad in quality, please take a picture of it and share it with us on WhatsApp same day of the delivery so we can inspect it and replace/refund it. Please do not throw it away before taking a picture.
3. Customer not able to receive delivery - Once the Delivery has left our Farm, customers will need to bear the cost for it even if they do not take the delivery since we cannot give to a different customer.
We understand in some cases you maybe unavailable at home due to travel plans, sickness etc. We are happy to postpone your delivery but need to be notified the day before the delivery happens on whatsapp.
We send delivery messages in advance to all customers before delivering on Whatsapp.
4. Fruits are rotten - Some fruits like Mangoes, Avocados, Mangosteen are by nature unpredictable and we cannot judge how the fruit will be inside by outside looks. a 10% problem in such fruits is expected. If it goes beyond a threshold we replace it. But below it, we expect customers to understand and bear the problem.
Berries are very fragile, refrigerate them at 1 degree C immediately on arrival. Please check your berries when receiving. We cannot entertain any requests later since even a few hours left outside the fridge can impact them. It is natural for berries to lose a little water in transit inspite of our best efforts, please bear with us to a reasonable extent.
Passion fruit Is most Ripe when It appear all wrinkly And is a dark purple Or dark yellowy-red in color. Do not eat it when it is hard and shiny - it means it will be raw and sour.
5. Delivery Charges - We have free delivery only as per our published policy (above Rs 500). In some cases a customer orders for >Rs 500 but we might have a product unavailable which takes the total below Rs 500. In such cases we will inform the customer and request them to add something else. If the customers refuse, we have the right to cancel the delivery since its unviable for us to deliver below a threshold.
